Privacy Policy

Company Name: Chief’s TCG: Mana & Moon Outpost, LLC

Effective Date: May 20, 2026

1. Introduction

Welcome to the Privacy Policy of Chief’s TCG: Mana & Moon Outpost, LLC (“we,” “us,” or “our”). We operate a small, home-based retail and resale business specializing in trading card game products—including Pokémon TCG, Magic: The Gathering, and One Piece TCG—as well as associated tabletop collectibles and card slabs. This policy governs our data collection practices across our sales channels, including our storefronts on third-party marketplaces (eBay and TCGplayer, Misprint), direct peer-to-peer transactions, live card shows, and our official website located at (https://chiefstcg.com).

We respect your privacy and are committed to protecting the personal data we handle. By interacting with our brand, registering an account, or purchasing our products, you acknowledge and agree to the guidelines defined in this document.

2. Information Collected

To process transactions, secure our platform, and maintain interactive customer features, we collect several categories of information based on your use of our services:

Information You Voluntarily Provide:

Identity and Contact Data: Your legal name, shipping address, billing address, email address, and telephone number.
Transaction Data: Details about your purchased trading card products, singles, booster packs, historical order logs, and transaction history.
Customer Communications: Information you choose to supply when contacting us regarding order tracking, card condition assessments, or local meetups.
Interactive Feature Data: When visitors leave comments or product reviews on our website, we collect all data shown in the comments form.
Media Files: If you upload images to the website (e.g., card conditions for trade or profiles), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images hosted on the site.

Information Automatically Collected:

Device and Telemetry Strings: When you leave a comment, register, or browse (https://chiefstcg.com), we automatically log your Internet Protocol (IP) address and browser user agent string to assist directly with automated spam detection and security telemetry.
Marketplace Meta-Data: Structural transaction summaries provided by third-party storefront architectures during cross-platform sales.

3. How Information Is Used

Your personal information is used exclusively to keep our small retail business functioning efficiently. Specifically, your data is used for:

Order Fulfillment: Processing your card orders, printing labels, packaging items, and handling returns.
Customer Support: Responding to inquiries, resolving grading/condition disputes, and checking shipping routes.
Comment Moderation and Spam Prevention: Filtering out malicious, deceptive, or abusive feedback via automated spam checking mechanisms.
Security Safeguards and Fraud Prevention: Screening high-value transactions, validating potential chargebacks, and mapping security logs. Notably, if you request a password reset for your customer account, your current IP address will be included automatically in the reset email.
Direct Marketing: Delivering occasional promotional updates on card restocks or vendor shows if you explicitly opt into our mailing lists.

4. Payment Processing

Our business utilizes external, highly secure third-party payment processors to complete financial transactions. We do not directly collect, view, or store full credit card numbers, CVV codes, or bank account routing numbers on our internal home-based systems.

Third-Party Financial Infrastructure Matrix

eBay-Managed Payments: Governed by eBay’s secure payment infrastructure.

TCGplayer Checkout Services: Handled entirely through TCGplayer’s integrated secure portal.

Misprint Checkout Services: Handled entirely through Misprint’s integrated secure portal.

Direct or In-Person Sales: Processed through reliable financial applications such as PayPal, Stripe, Square, or authorized point-of-sale hardware during live card shows and vendor events.

5. Third-Party Platforms & Services

Because we operate primarily through existing digital marketplaces and logistical infrastructures, your personal data flows through external systems. It is vital to note that these platforms maintain independent corporate structures and distinct privacy protocols.

When purchasing via eBay or TCGplayer, Misprint or when visiting our store through a future web host like Shopify, your data is governed concurrently by our policy and that platform’s respective privacy policy. We highly encourage you to review the privacy documentation of those third-party platforms directly, as we exercise no operational control over their internal data maintenance.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: [https://automattic.com/privacy/](https://automattic.com/privacy/). After approval of your comment, your profile picture is visible to the public in the context of your comment. Additionally, visitor comments may be cross-checked through an automated external spam detection service to preserve site integrity.

6. Data Sharing

We hold a strict standard regarding customer data privacy. We do not sell, rent, trade, or commercially exploit your personal information to third-party data brokers or marketing agencies.

Your limited data is only shared in the following specific scenarios:

Service Providers: Sharing basic address details with shipping software (e.g., Pirateship, ShipStation) and physical delivery carriers to dispatch packages.
Legal Compliance: If required by federal or state authorities under an explicit subpoena, law enforcement request, or to comply with necessary business tax reporting under Texas state law and IRS rules.
Business Transfers: In the event that this small business undergoes a corporate restructuring, sale, or asset transfer, customer transactional history may be included as a functional business asset.

7. Data Retention Lifespans

We only hold your personal parameters for as long as functionally necessary to fulfill our service model and legal reporting mandates:

Comments and Interaction: If you leave a comment or product review, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
Registered User Profiles: For users that register an account on our website (if any), we store the personal information they provide in their user profile indefinitely or until deletion. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also view and modify that account profile data.
Financial Ledger Data: Transactional data linked to purchases is preserved for a minimum of 3 to 7 years to stay compliant with Texas accounting practices and IRS structural audit policies.

8. Customer Rights Over Your Data

Regardless of your geographic location, we believe in providing our customers with transparency and authority over their information. You possess the following rights:

Access and Correction: You may request a summary of the personal contact details we have on file for you or ask that we correct inaccurate address records.
Data Exportation: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
Erasure Requests: You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Marketing Opt-Out: If you have subscribed to a direct messaging or promotional list managed by us, you may opt out instantly by selecting the “Unsubscribe” link or emailing us directly.

9. Cookies & Tracking Technologies

When interacting with third-party marketplaces (eBay/TCGplayer), those platforms place cookies on your device to maintain cart functionality and session data. On (https://chiefstcg.com), we utilize standard browser cookies to personalize your navigation and account states:

Comment Cookies: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for exactly one year.
Temporary Authentication Session: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded immediately when you close your browser.
Persistent Login Cookies: When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be instantly removed.
Publishing Cookies: If you edit or publish an article or inventory listing, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the item you just edited. It expires after 1 day.
Embedded Content From Other Websites: Articles or pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website directly. These external environments may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that external domain.

10. Data Security Guardrails

We implement reasonable, practical administrative and physical safeguards to prevent unauthorized access, disclosure, loss, or alteration of the data we handle. This includes restricting internal administrative access to order sheets and keeping operational accounts protected behind multi-factor authentication.

However, please be aware that no method of electronic transmission over the internet or physical storage system can be guaranteed as 100% secure. While we take every sensible step to protect your transaction history and shipping details, we cannot provide an absolute, legally binding guarantee against malicious cyberattacks or external third-party data platform breaches.

11. Children’s Privacy

Our commercial offerings are restricted to retail e-commerce transactions and are strictly designed for purchase by adults, hobbyists, and authorized collectors. We do not intentionally design our website or services to attract children, nor do we knowingly collect or solicit personal information from individuals under the age of thirteen (13) in compliance with the Children’s Online Privacy Protection Act (COPPA).

If a parent or legal guardian discovers that a child under 13 has inadvertently provided us with identifiable contact data, please notify us immediately via the contact channels listed below so we can scrub the information from our active records.

12. Policy Updates

We reserve the right to revise, update, or amend this Privacy Policy at any time to reflect operational changes, shifts in inventory models, or updates to regional e-commerce laws. Whenever an update occurs, the “Effective Date” at the top of this document will be modified accordingly. Your decision to purchase products from us or navigate our retail channels following a published revision constitutes standard acceptance of the revised privacy practices.

13. Contact Information

For any inquiries regarding data protection, correction requests, or to clarify how your purchase information is handled, please contact us directly via the channels below:

Privacy Support Contact Channels

Business Name: Chief’s TCG: Mana & Moon Outpost, LLC

Website Address: https://chiefstcg.com

Attn: Privacy & Compliance Support

Email Address: chief@chiefstcg.com

Mailing Address: 5900 Balcones Drive STE 100, Austin, TX, 78731

Marketplace Channels: Direct message portals via our official eBay, TCGplayer, or Misprint storefronts.

Regulatory Disclaimer: As a small, home-based U.S. domestic enterprise operating below statutory revenue and data-volume thresholds, this business does not trigger mandatory compliance with complex cross-border or hyper-regional data frameworks such as GDPR or CCPA. This policy is written to comply with standard U.S. Federal Trade Commission (FTC) fair information practices and Texas state commercial guidelines.